This morning, Language Line Services (LLS) announced that it will use its staff of 8,000 interpreters to offer face-to-face (F2F) services throughout the state of California. Why is the company suddenly making such a strong play for in-person services after decades of touting the benefits of its remote interpreting services? We spoke with Louis F. […]

Disaster relief workers from across the globe continue to arrive in Haiti in response to the devastating earthquake that hit the Caribbean nation last week. In addition to feet on the ground, the international community is also lending financial support — Europe has pledged more than US$500 million in relief funds and President Obama has […]

After an attempted terrorist attack on a Detroit-bound flight on Christmas Day 2009, President Obama revealed that U.S. intelligence agencies had collected but then failed to piece together different threads of information about the suspect Umar Farouk Abdulmutallab. Sound familiar? Just like the many warnings that were captured but went untranslated prior to 9/11, […]