This week, “unfriend” was chosen as the New Oxford American Dictionary’s Word of the Year. In multilingual circles, this quickly prompted many — including us — to ask the question, “How do you translate that?” According to major media outlets (including the Telegraph, MSNBC, and many others), the term originated with Facebook. So, we went [...]

In a February 2005 report on multicultural marketing, we highlighted the importance of customer relationship management (CRM) software  in improving the quality of interactions with multilingual clients and prospects. Last month, machine translation supplier Language Weaver and newly-minted translation management system (TMS) provider Sajan announced multilingual support for RightNow Technologies’ CRM solution at the latter’s [...]